Haifeng Polyurethane Machinery recognizes that customer trust is the foundation of business partnerships. In projects involving polyurethane equipment, production lines and complete-plant solutions, customer inquiries, business information, technical drawings, product images and project parameters are core commercial assets. Haifeng has a strict duty to protect their confidentiality.
Handling and confidentiality of customer information
Haifeng follows the principles of “minimum necessary” and “project-specific use” when handling customer inquiries. Website inquiry data is used only for business communication and project evaluation and is not repurposed. Customer drawings, product images, technical parameters, quotations and contract terms are treated as trade secrets and are accessible only on a need-to-know basis to personnel directly involved in the project. In 2023, Haifeng was designated a Wenzhou municipal demonstration site for trade-secret protection and established a systematic protection mechanism.
Data security and compliance
In its daily operations, Haifeng strictly complies with China’s Export Control Law and applicable customs and tax regulations to ensure that product exports are lawful and compliant. All employees who handle customer information are required to sign confidentiality agreements that define their responsibilities and conduct. To date, Haifeng has not experienced any major data breach or data-security incident.
Principles for disclosing project information
Haifeng does not casually disclose customer project information, technical solutions or details of cooperation. Any case study or publication of technical results involving a customer project requires the customer’s prior written authorization. Guided by “pragmatism, integrity, quality and innovation,” Haifeng upholds high standards in business compliance, export compliance and honest cooperation, and aims to be a trusted polyurethane equipment partner for customers worldwide.
| Area | Haifeng’s Commitment and Measures |
| Customer information | Website inquiries are used only for business communication and project evaluation |
| Confidentiality of business materials | Drawings, product images, technical parameters, quotations and contracts are treated as trade secrets |
| Data security | Designated a Wenzhou municipal trade-secret protection demonstration site; employees sign confidentiality agreements |
| Data breaches | No major data breach or security incident to date |
| Public disclosure | Project information is not disclosed without the customer’s written authorization |
| Business compliance | Strict compliance with export-control regulations and a commitment to honest cooperation |
